Shipping destinations
We currently only deliver to shipping addresses within Germany.
Shipping costs
- Order value up to €29.99: €5.00 shipping costs
- From an order value of €30.00: free shipping
The shipping costs displayed at checkout apply. For certain particularly large items, only local pickup may be offered; this will be indicated on the product page or at checkout.
Local Pickup
Free local pickup is available for all products offered. Orders are usually ready for pickup within 2–4 business days. Please wait for our pickup confirmation before collecting your order. The pickup location displayed at checkout applies.
Shipping provider
Parcels are usually shipped with DHL. After shipping, you will receive an email with the tracking number, if available.
Processing and Delivery Times
- Non-personalized products: Processing usually 1–2 business days
- Personalized products: Processing usually 2–4 business days
- Additional delivery time within Germany: usually 1–2 business days
For custom-made products or additional image processing, the processing time may be extended by 1–2 business days. Deviating information on the relevant product page takes precedence.
Business days are Monday to Friday, excluding public holidays at the shipping location.
Damaged or Lost Shipments
Please inform us at shop@gravam.de if a shipment arrives damaged or if tracking shows an irregularity. Your statutory rights remain unaffected.