Terms of service

This English translation is provided for convenience. The German version is the legally binding version.

1. Scope

These Terms and Conditions apply to all contracts concluded by consumers or businesses through the online store gravam.de with GravaM Germany, owner Ilgar Schäffer, Petristraße 7, 86405 Meitingen, Germany.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business is a natural or legal person or a partnership with legal capacity that, when entering into the legal transaction, acts in the course of its trade, business or profession.

2. Contracting party and contact

The purchase contract is concluded with GravaM Germany, owner Ilgar Schäffer, Petristraße 7, 86405 Meitingen, Germany. Email: shop@gravam.de; telephone: +49 172 646 84 94.

3. Product presentation, order and conclusion of contract

The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order. You can add products to the cart and review or change your information at any time before submitting the order using the correction tools provided during checkout.

By clicking the final order button, you submit a binding offer to purchase the goods contained in the cart. Receipt of the order is confirmed automatically by email. Unless it expressly states acceptance at the same time, this confirmation of receipt does not yet constitute acceptance of your offer.

We may accept your offer within five days by sending you an order confirmation in text form or by dispatching the goods, whichever occurs first. If the offer is not accepted within this period, it is deemed rejected and any payments already made will be refunded without undue delay.

4. Contract text, contract language and correction of entries

The contract language is German. Your order details and these Terms and Conditions will be provided to you in text form with the order confirmation. If you use a customer account, you can view your order details there. Beyond this, we do not keep the complete contract text permanently available for you online.

5. Prices and payment terms

All prices shown in the online store are total prices in euros. Because we apply the small-business regulation pursuant to Section 19 UStG, VAT is neither charged nor shown. Any additional shipping costs are displayed separately before you place your order.

The payment methods available at checkout and their conditions are shown before you place your order. Payment is processed in accordance with the terms of the selected payment service provider.

6. Delivery

Delivery is made only to shipping addresses in Germany. Delivery times and shipping costs are set out in the shipping policy and in the information shown for the relevant product or at checkout.

If you are a business, the risk of accidental loss or accidental deterioration passes to you when the goods are handed over to the carrier. The statutory rules on transfer of risk apply to consumers.

7. Personalized goods

For personalized goods, the information you submit during the ordering process is decisive for production. Please carefully check names, dates, spelling, designs and files before placing your order. Changes after production has started are possible only where expressly confirmed by us.

You confirm that you are entitled to use the texts, names, images, logos and other content you submit and that they do not infringe any third-party rights. You grant us the non-exclusive usage rights required to process and produce your order, limited in time to performance of the contract. You are liable for third-party claims only where you are responsible for the infringement.

Wood is a natural material. Minor variations in color, grain and texture are typical of the material and do not constitute a defect provided that the agreed quality and normal usability are not impaired.

8. Retention of title

The goods remain our property until payment has been made in full.

9. Right of withdrawal

Consumers generally have the statutory right of withdrawal. Details are provided in the separate cancellation policy. In particular, the right of withdrawal does not apply to contracts for goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

Statutory rights relating to defects remain unaffected by any exclusion of the right of withdrawal.

10. Statutory liability for defects

The statutory law on liability for defects applies. For consumers, the limitation period for claims relating to defects in newly manufactured goods is two years from delivery. Statutory special provisions and mandatory rights remain unaffected.

11. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, limb or health, under the German Product Liability Act and to the extent of any guarantee expressly given.

In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the foreseeable damage typical of the contract at the time the contract was concluded. Essential contractual obligations are obligations whose fulfilment is necessary for proper performance of the contract and on whose compliance you may regularly rely. Liability for other cases of slight negligence is excluded. The above limitations also apply in favor of our legal representatives and agents.

12. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.