Frequently Asked Questions (FAQ)

How do I order a personalized product?

Enter the chosen text or other details directly in the designated field on the product page. Please check the spelling carefully, as the information will generally be used exactly as entered.

Are there any requirements for the engraving text?

The number of possible lines depends on the size, motif, and text length. For details, please see Personalization Notes.

Can I change or cancel my order?

As long as production or shipping has not yet started, we will try to accommodate changes or cancellations. Please contact us as soon as possible at shop@gravam.de. Your statutory rights remain unaffected.

How long does delivery take?

Non-personalized products are usually processed within 1–2 business days, personalized products within 2–4 business days. The subsequent delivery time within Germany is usually 1–2 business days. Further information can be found under Delivery Times.

Can I pick up my order myself?

Yes. All offered products can be picked up locally for free. To do so, select local pickup at checkout. Your order is usually ready for pickup within 2–4 business days. Please wait for our pickup confirmation before picking up your order.

Do you deliver abroad?

Currently, we only deliver within Germany. An expansion to other countries is planned for the future.

Are personalized products excluded from the right of withdrawal?

For goods that have been manufactured according to your personal specifications or clearly personalized, there is no right of withdrawal according to § 312g para. 2 no. 1 BGB. Your statutory rights in case of defects, wrong delivery, or transport damage remain unaffected.

Are there natural differences in wood products?

Yes. Wood is a natural product. Differences in color, grain, and structure are natural and make each product unique. Such common natural variations do not constitute a defect in themselves.

How do discounts and promotions work?

Active discounts are shown in the cart or checkout. A coupon code is only required if this is explicitly stated for the respective promotion.

How can I unsubscribe from the newsletter?

Via the unsubscribe link in every newsletter email. Unsubscribing is possible at any time free of charge.

How can I reach customer service?

By email to shop@gravam.de or via our contact form. We usually respond within 24 hours on business days.

Why can wood smell shortly after laser engraving upon delivery?

During laser processing, a slight wood burning smell may temporarily occur. This usually dissipates after a short time and is not a defect if the product is otherwise in proper condition.